Customer information

Privacy Policy

This policy explains how MAR SolarCare handles information when you visit our website, request a quotation, book a service, place an order, or contact our team.

Effective date: 11 September 2026

Information we collect

Contact details such as your name, email address, telephone number, and delivery or service address.
Order, quotation, payment-status, delivery, and service-booking information.
Site details you voluntarily provide, including system size, property type, preferred date, location, and messages.
Product-review details such as your display name, email address, rating, title, and comments. Email addresses are used for moderation and are not published with reviews.
Basic technical information required for security, reliability, and website analytics, such as browser, device, and request data.

How we use information

To respond to enquiries, prepare quotations, process orders, arrange delivery, and provide services.
To communicate order, payment, appointment, delivery, support, and safety information.
To prevent fraud, protect the website, maintain records, and comply with legal or regulatory obligations.
To improve our products, services, website, and customer support.
To moderate and publish genuine customer feedback while preventing spam or abusive content.

Payments and service providers

Payments may be processed by an authorized payment gateway. MAR SolarCare does not intend to store complete card or banking credentials on its own website. The payment provider handles payment information under its own privacy and security terms.

We may share only the information reasonably necessary with payment, hosting, email, analytics, courier, delivery, and technical service providers that help us operate the business and fulfil your request.

Retention and security

We retain information for as long as reasonably necessary to provide services, maintain transaction and warranty records, resolve disputes, meet accounting requirements, and comply with applicable law. We use reasonable administrative and technical safeguards, but no internet transmission or storage system is completely risk-free.

Your choices

You may ask us to review or correct your contact information, or request deletion where retention is not required for a transaction, legal obligation, security purpose, or legitimate business record. Contact us using the details below.

Updates to this policy

We may update this policy when our services, payment methods, or legal requirements change. The current version and effective date will remain available on this page.