Orders and payments
We want product and service issues to be handled fairly. Eligibility depends on the item, its condition, the reason for return, and whether work or dispatch has begun.
Effective date: 11 September 2026
Contact us as soon as possible if you need to cancel an order. An order may be cancelled for a full refund before it has been dispatched or specially procured. Once dispatch or custom procurement has begun, applicable delivery, handling, or committed supplier costs may be deducted.
Inspect your parcel promptly and report visible damage, a wrong item, or a material defect within 48 hours of delivery. Include the order reference and clear photographs or video of the parcel, label, and product. After review, we may arrange replacement, repair, collection, or refund as appropriate.
Approved refunds are issued to the original payment method where possible. Bank and payment-gateway processing times are outside our control. We will notify you after the returned item or service claim has been reviewed and the refund decision is made.
Email info@marsolarcare.com.pk or call +92 326 6562132 with your order reference, the reason for your request, and supporting photographs where relevant. Do not send a product back until return instructions are confirmed.
