Shipping & Service Policy

Delivery coverage and charges

We deliver eligible products within Pakistan to locations supported by our courier or delivery partners. Delivery charges are shown during checkout, included in a quotation, or confirmed before payment. Remote-area, oversized, fragile, or specialist equipment may require a custom delivery quotation.

Processing and delivery estimates

Orders are processed after payment confirmation and any required verification. The estimated dispatch or delivery period is provided during checkout or order confirmation. Estimates are not guarantees and may change because of stock verification, public holidays, weather, courier disruption, security restrictions, remote locations, or events beyond reasonable control.

Receiving an order

• Provide a complete address and reachable Pakistani telephone number.
• Ensure an authorized person is available to receive the parcel.
• Check the package for visible damage before acceptance where practical.
• Report delivery damage, shortages, or an incorrect item within 48 hours.

Service scheduling

Cleaning, inspection, maintenance, EPC consultation, and other site services are scheduled after scope, location, access, safety requirements, availability, and price are confirmed. A website request is an enquiry and does not create a confirmed appointment until MAR SolarCare provides confirmation.

Site access and safety

• The customer must provide safe, lawful, and timely access to the agreed site and relevant equipment.
• The customer must disclose known hazards, access restrictions, electrical issues, roof concerns, and site rules before work begins.
• Work may be postponed or stopped if weather, electrical conditions, structural access, aviation restrictions, or other hazards make the activity unsafe or unlawful.
• Additional work outside the agreed scope requires separate approval and may incur additional charges.

Rescheduling and delays

Please contact us promptly if a confirmed visit must be changed. MAR SolarCare may reschedule when safety, weather, site readiness, equipment availability, or circumstances beyond reasonable control prevent the planned work. Any applicable committed travel or third-party costs will be explained before they are charged.